I’m really sorry to say this, but we may be leaving Zibbet soon. Sorry for all the work it has taken, and sorry for those of you who have made the very kind gesture of joining the site to buy from us there.
During the past month, we have had three orders from customers that were not charged their shipping costs. Thank God they were all good friends, and didn’t mind paying their charges separately through Paypal. But, had they been new customers, we could have received negative feedback or bad word-of-mouth for a problem that clearly resides on zibbet’s shopping cart system. After contacting Zibbet several times, and after they first tried to blame Paypal to later admit that the problem happened “occasionally” (their word), I have received nothing but vague promises of fixing a problem that is happening again and again, and of course no explanation, no retribution and no solution.
I am not here to sell for pleasure or hobby. I am a business owner, and I expect solutions, explanations and retributions from a service that I am paying. As I follow the rules of Zibbet, I expect them to provide a reliable service, and to be responsible and honest to sellers. They constantly take pride saying that they’re the alternative to sites like Etsy, and are behaving just like Etsy admins do. When I make a mistake, I offer solutions and/or retribution to my customers instantly – when Zibbet makes a mistake (three times), I get nothing.
We have posted this problem on Zibbet’s sellers forum, and no other sellers have been through this problem that we know of. You can read the discussion HERE if you want to, but long story short – admins have not contacted us and we are being politely ignored.
So, until we hear from other sellers and from Zibbet’s admin, we are moving all the one of a kind items back to Etsy, where all of our customers have accounts already, because we want you to go through as less hassle as possible. After I finish moving all listings, I will put the Zibbet shop on vacation mode, and if Zibbet’s admins don’t give reasonable explanations to this problem we will be closing the shop before the next month comes. It will take a few days to move everything as this just had to happen on one of those extra busy weeks where work piles up, but hopefully by the weekend we’ll have everything up on Etsy.
Once again, I am very sorry for those of you who have made the kind effort to open accounts at Zibbet, and we will always be thankful for that, always! If you intended to make a purchase at our Zibbet shop and the items have not been listed at Etsy yet, please let us know and we will gladly make a custom listing for you, or send you a Paypal invoice for your order.
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